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Which electrical problems count as an emergency?

Treat it as an emergency if you smell burning plastic near an outlet, switch or panel, see sparks or scorch marks, feel a shock from a fixture or appliance, or lose power to part of the building while the rest still works. Water near wiring, a panel that hums or feels hot, and storm damage to the line coming into your home also need a same day visit.

If there is smoke or fire, get everyone out and call 911 first. Once everyone is safe, call us and we'll arrange an electrician to make the system safe and plan the repair.

Electrician with a flashlight inspecting an open breaker panel at night in a Tucson home

What should you do while you wait for the electrician?

  • Turn off the breaker for the affected circuit if you can reach the panel safely and the area is dry.
  • Unplug appliances and electronics on that circuit.
  • Keep children and pets away from damaged outlets, cords or fixtures.
  • Don't touch any downed line outside. Stay well back and call 911.
  • Note what happened just before the problem started. It helps the electrician find the fault faster.

Is the outage in your home or on the utility side?

If your whole street is dark, the problem is usually with the utility. Tucson Electric Power posts an outage map and takes outage reports online or at 520-623-7711, and it advises calling 911 right away if you see a downed line.

If your neighbors have power and you don't, or only part of your home is out, the fault is likely inside your property. That's the time to call for power outage troubleshooting or an emergency visit.

How does monsoon season affect emergency calls?

The National Weather Service defines Tucson's monsoon as June 15 through September 30 and warns that lightning and high winds can interrupt power and make lines short out. Storm damage, surges and tripped main breakers all come up more often in those months.

After a storm, have an electrician check any outlet, appliance or panel that stopped working, and ask about whole house surge protection before the next season.

Questions people ask

How fast can an emergency electrician get to me?

Response time depends on your location, the time of day and how many emergencies are open across Tucson. The service desk will tell you what to expect when you call.

Do emergency calls cost more?

Usually, yes. Visits at night, on weekends or on holidays typically cost more than a booked daytime appointment, so ask the electrician for the price before work begins.

Which related services might you need?

Available across Tucson and Pima County, including Oro Valley, Marana, Catalina Foothills, Casas Adobes, Tanque Verde, Vail, Sahuarita, Green Valley.

Need an emergency electrician right now?

Call our 24/7 service desk at 855-708-8693 and we'll connect you with an independent, licensed electrician in your area.

Call 855-708-8693, 24/7